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Appointments and
instant access to funds.
Appointments and instant access to funds.
Zettle by PayPal
Area Design Lead
The role
As an Area Design Lead for Zettle Financial Services, I was accountable for bringing organizational knowledge around how money flows between Zettle and PayPal and how that affects the user experience.
I also contributed to a discovery phase around Zettle services, like appointments for hairdressers in the Zettle Go app.
The role
As an Area Design Lead for Zettle Financial Services, I was accountable for bringing organizational knowledge around how money flows between Zettle and PayPal and how that affects the user experience.
I also contributed to a discovery phase around Zettle services, like appointments for hairdressers in the Zettle Go app.
The role
As an Area Design Lead for Zettle Financial Services, I was accountable for bringing organizational knowledge around how money flows between Zettle and PayPal and how that affects the user experience.
I also contributed to a discovery phase around Zettle services, like appointments for hairdressers in the Zettle Go app.
Objectives
Unified
Ecosystem
Measurable
UX Outcomes
Detailed
Deposits
Discover
Services
Fast
Access to funds
Seamless
Payments
Intents
Fast access
Access funds in a seamless way and understand seller's expectations.
Unified
Create a long-term plan to reach a unified ecosystem that supports sellers' needs.
Discover
Learn how appointments could add increased value to sellers in the services segment.
Deposits
Remove the pain points with delayed transactions, missing data, and overnight lump sums.
Fast access
Access funds in a seamless way and understand seller's expectations.
Unified
Create a long-term plan to reach a unified ecosystem that supports sellers' needs.
Discover
Learn how appointments could add increased value to sellers in the services segment.
Deposits
Remove the pain points with delayed transactions, missing data, and overnight lump sums.
Achievements
Award
Our work received a PayPal innovation award for putting the user first in a more proactive approach. We worked proactively on understanding the impact of unifying Zettle and PayPal and how to create a more delightful experience.
Proactive
With a proactive design approach, we could better understand how to improve sellers' experience and exceed expectations of how money flows between Zettle, PayPal, and banks.
Proactive
With a proactive design approach, we could better understand how to improve sellers' experience and exceed expectations of how money flows between Zettle, PayPal, and banks.
Proactive
With a proactive design approach, we could better understand how to improve sellers' experience and exceed expectations of how money flows between Zettle, PayPal, and banks.
Discovery
A successful design discovery resulted in deeper knowledge of sellers' expectations, current workflow, and new concepts on how services, like appointments, could be integrated into the Zettle Go app.
Discovery
A successful design discovery resulted in deeper knowledge of sellers' expectations, current workflow, and new concepts on how services, like appointments, could be integrated into the Zettle Go app.
Discovery
A successful design discovery resulted in deeper knowledge of sellers' expectations, current workflow, and new concepts on how services, like appointments, could be integrated into the Zettle Go app.
Work
Next case
Take a look at the work from PayPal
Next case
Take a look at the work from PayPal
