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Appointments and
instant access to funds.
Appointments and instant access to funds.
Zettle by PayPal
Area Design Lead
The role
As an Area Design Lead for Zettle Financial Services, I was accountable for bringing organizational knowledge around how money flows between Zettle and PayPal and how that affects the user experience.
I also contributed to a discovery phase around Zettle services,
such as appointments for hairdressers in the Zettle Go app.
As an Area Design Lead for Zettle Financial Services, I was accountable for bringing organizational knowledge around how money flows between Zettle and PayPal and how that affects the user experience.
I also contributed to a discovery phase around Zettle services, such as appointments for hairdressers in the Zettle Go app.
As an Area Design Lead for Zettle Financial Services, I was accountable for bringing organizational knowledge around how money flows between Zettle and PayPal and how that affects the user experience.
I also contributed to a discovery phase around Zettle services, such as appointments for hairdressers in the Zettle Go app.
Objectives
Objectives
Objectives
Unified
Ecosystem
Unified
Ecosystem
Unified
Ecosystem
Measurable
UX Outcomes
Measurable
UX Outcomes
Measurable
UX Outcomes
Detailed
Deposits
Detailed
Deposits
Detailed
Deposits
Discover
Services
Discover
Services
Discover
Services
Fast
Access to funds
Fast
Access to funds
Fast
Access to funds
Seamless
Payments
Seamless
Payments
Seamless
Payments
Intents
Intents
Intents
Fast access
Access funds in a seamless way and understand seller's needs and expectations.
Fast access
Access funds in a seamless way and understand seller's needs and expectations.
Fast access
Access funds in a seamless way and understand seller's needs and expectations.
Discover
Learn how appointments could add increased value to sellers in the services segment.
Discover
Learn how appointments could add increased value to sellers in the services segment.
Discover
Learn how appointments could add increased value to sellers in the services segment.
Unified
Create a long-term plan to reach a unified ecosystem that supports sellers' needs.
Unified
Create a long-term plan to reach a unified ecosystem that supports sellers' needs.
Unified
Create a long-term plan to reach a unified ecosystem that supports sellers' needs.
Deposits
Remove the pain points with delayed transactions, missing data, and overnight lump sums.
Deposits
Remove the pain points with delayed transactions, missing data, and overnight lump sums.
Deposits
Remove the pain points with delayed transactions, missing data, and overnight lump sums.
Achievements
Achievements
Achievements
Award
Our work received a PayPal innovation award for putting the user first in a more proactive approach. We worked proactively on understanding the impact of unifying Zettle and PayPal and how to create a more delightful experience.
Award
Our work received a PayPal innovation award for putting the user first in a more proactive approach. We worked proactively on understanding the impact of unifying Zettle and PayPal and how to create a more delightful experience.
Award
Our work received a PayPal innovation award for putting the user first in a more proactive approach. We worked proactively on understanding the impact of unifying Zettle and PayPal and how to create a more delightful experience.
Proactive
With a proactive design approach, we could better understand how to improve sellers' experience and exceed expectations of how money flows between Zettle, PayPal, and banks.
Proactive
With a proactive design approach, we could better understand how to improve sellers' experience and exceed expectations of how money flows between Zettle, PayPal, and banks.
Proactive
With a proactive design approach, we could better understand how to improve sellers' experience and exceed expectations of how money flows between Zettle, PayPal, and banks.
Discovery
A successful design discovery resulted in deeper knowledge of sellers' expectations, current workflow, and new concepts on how services, like appointments, could be integrated into the Zettle Go app.
Discovery
A successful design discovery resulted in deeper knowledge of sellers' expectations, current workflow, and new concepts on how services, like appointments, could be integrated into the Zettle Go app.
Discovery
A successful design discovery resulted in deeper knowledge of sellers' expectations, current workflow, and new concepts on how services, like appointments, could be integrated into the Zettle Go app.
Work
Work
Work
Next case
Take a look at the work from PayPal
Next case
Take a look at the work from PayPal
