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A human-centered
healthcare app.
A human- centered
healthcare app.
Doktor24
Senior User Experience Designer
The role
I worked together with the founder of Aleris X (later Doktor24 and Platform24) to lead the initial design and concept work. Our goal was to transform patient triage and enable patients to easily access digital consultations or appointments at any Aleris medical health center.
Objectives
Objectives
Objectives
Triage
Digital or Health Center
Triage
Digital or Health Center
Triage
Digital or Health Center
Increase
Preventive care
Increase
Preventive care
Increase
Preventive care
24/7
Availability
24/7
Availability
24/7
Availability
Reduce
Waiting times
Reduce
Waiting times
Reduce
Waiting times
Convenient
Doctor consultations
Convenient
Doctor consultations
Convenient
Doctor consultations
Accessable
Health Centers
Accessable
Health Centers
Accessable
Health Centers
Streamline the
workflow of doctors
Streamline the
workflow of doctors
Intents
Intents
Intents
Easy access
Reduce waiting times and queues at physical health centers by providing digital services for healthcare providers to remotely reach and help patients.
Easy access
Reduce waiting times and queues at physical health centers by providing digital services for healthcare providers to remotely reach and help patients.
Easy access
Reduce waiting times and queues at physical health centers by providing digital services for healthcare providers to remotely reach and help patients.
Research
Identify current issues patients face when seeking medical help. Improve the experience from both the patient and doctor's perspectives.
Research
Identify current issues patients face when seeking medical help. Improve the experience from both the patient and doctor's perspectives.
Research
Identify current issues patients face when seeking medical help. Improve the experience from both the patient and doctor's perspectives.
Patients first
Create a patient-centered healthcare experience that emphasizes preventive care and facilitates communication between patients and doctors.
Patients first
Create a patient-centered healthcare experience that emphasizes preventive care and facilitates communication between patients and doctors.
Patients first
Create a patient-centered healthcare experience that emphasizes preventive care and facilitates communication between patients and doctors.
Prototyping the patient and doctor experience
Achievements
Achievements
Achievements
Quality care
Our triage flow offered patients faster care and reduced waiting times by guiding them to self-care instructions, chat/video consultations with doctors, or scheduling in-person appointments at nearby healthcare centers.
Quality care
Our triage flow offered patients faster care and reduced waiting times by guiding them to self-care instructions, chat/video consultations with doctors, or scheduling in-person appointments at nearby healthcare centers.
Quality care
Our triage flow offered patients faster care and reduced waiting times by guiding them to self-care instructions, chat/video consultations with doctors, or scheduling in-person appointments at nearby healthcare centers.
Reduced workload
Provding self care instructions, chat or video meetings with doctors helped to alleviate the demand on physical health centers and distribute the workload more evenly between digital and in person care.
Reduced workload
Provding self care instructions, chat or video meetings with doctors helped to alleviate the demand on physical health centers and distribute the workload more evenly between digital and in person care.
Reduced workload
Provding self care instructions, chat or video meetings with doctors helped to alleviate the demand on physical health centers and distribute the workload more evenly between digital and in person care.
Research
Visiting physical health centers gave us a better understanding of doctors' current workflow and needs. Whether meeting with a patient digitally or in person, we were able to learn how to build a better tool that can reduce time spent on administration and allow more time for patients.
Research
Visiting physical health centers gave us a better understanding of doctors' current workflow and needs. Whether meeting with a patient digitally or in person, we were able to learn how to build a better tool that can reduce time spent on administration and allow more time for patients.
Research
Visiting physical health centers gave us a better understanding of doctors' current workflow and needs. Whether meeting with a patient digitally or in person, we were able to learn how to build a better tool that can reduce time spent on administration and allow more time for patients.
Vision
We established a clear vision from the start, which helped us stay on track during the first phase. Our goal was to enable patients to connect with doctors on their own terms and reduce the burden on healthcare centers. Our ultimate vision was to develop a platform based on personal health data that could be monitored and tracked in real-time. This would allow us to offer more preventive care and play an important role in creating a healthier world.
Vision
We established a clear vision from the start, which helped us stay on track during the first phase. Our goal was to enable patients to connect with doctors on their own terms and reduce the burden on healthcare centers. Our ultimate vision was to develop a platform based on personal health data that could be monitored and tracked in real-time. This would allow us to offer more preventive care and play an important role in creating a healthier world.
Vision
We established a clear vision from the start, which helped us stay on track during the first phase. Our goal was to enable patients to connect with doctors on their own terms and reduce the burden on healthcare centers. Our ultimate vision was to develop a platform based on personal health data that could be monitored and tracked in real-time. This would allow us to offer more preventive care and play an important role in creating a healthier world.
Prototyping the onboarding and appointment experience
Work
Work
Work
Next case
Take a look at the work from Spotify
Next case
Take a look at the work from Spotify
