Designing the Future
of Healthcare.

Doktor24

Senior User Experience Designer

My role

I partnered with the founder of Aleris X (later Doktor24 and Platform24) to lead the initial design and concept work. Our mission was to transform patient triage and make healthcare more accessible by enabling patients to seamlessly transition from symptoms to the right level of care—whether through a digital consultation or an in-person appointment at an Aleris health center.

The work resulted in a scalable digital triage model that reduced friction for patients, improved access to care, and laid the foundation for a platform now used by healthcare providers to deliver faster, more efficient, and patient-friendly services.

Success goals

Improve triage

Digital or Health Center

Improve triage

Digital or Health Center

Improve triage

Digital or Health Center

Increase

Preventive care

Increase

Preventive care

Increase

Preventive care

24/7

Availability

24/7

Availability

24/7

Availability

Reduce

Waiting times

Reduce

Waiting times

Reduce

Waiting times

Convenient

Doctor consultations

Convenient

Doctor consultations

Convenient

Doctor consultations

Accessible

Health Centers

Accessible

Health Centers

Accessible

Health Centers

Streamline the
workflow of doctors

Approach

Easy access

Reduce waiting times and queues at physical health centers by providing digital services for healthcare providers to remotely reach and help patients.

Easy access

Reduce waiting times and queues at physical health centers by providing digital services for healthcare providers to remotely reach and help patients.

Easy access

Reduce waiting times and queues at physical health centers by providing digital services for healthcare providers to remotely reach and help patients.

Research

Identify current issues patients face when seeking medical help. Improve the experience from both the patient and doctor's perspectives.

Research

Identify current issues patients face when seeking medical help. Improve the experience from both the patient and doctor's perspectives.

Research

Identify current issues patients face when seeking medical help. Improve the experience from both the patient and doctor's perspectives.

Patients first

Create a patient-centered healthcare experience that emphasizes preventive care and facilitates communication between patients and doctors.

Patients first

Create a patient-centered healthcare experience that emphasizes preventive care and facilitates communication between patients and doctors.

Patients first

Create a patient-centered healthcare experience that emphasizes preventive care and facilitates communication between patients and doctors.

Prototyping the patient and doctor experience

Impact and outcomes

Quality care

Our triage flow offered patients faster care and reduced waiting times by guiding them to self-care instructions, chat/video consultations with doctors, or scheduling in-person appointments at nearby healthcare centers.

Quality care

Reduced workload

Providing self care instructions, chat or video meetings with doctors helped to alleviate the demand on physical health centers and distribute the workload more evenly between digital and in person care.

Reduced workload

Research

Visiting physical health centers gave us a better understanding of doctors' current workflow and needs. Whether meeting with a patient digitally or in person, we were able to learn how to build a better tool that can reduce time spent on administration and allow more time for patients.

Research

Vision

We established a clear vision from the start, which helped us stay on track during the first phase. Our goal was to enable patients to connect with doctors on their own terms and reduce the burden on healthcare centers. Our ultimate vision was to develop a platform based on personal health data that could be monitored and tracked in real-time. This would allow us to offer more preventive care and play an important role in creating a healthier world.