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Take a look at the work from Zettle by PayPal
Qapital
Director of Product Design
Accountable for enabling designers to succeed and deliver impact by creating the right conditions, processes, and strategies in close partnership with product teams. I supported the design team daily, ensuring they could work efficiently and at a high standard—producing experiences that delighted users and unlocked measurable business value.
LEADERSHIP
DESIGN STRATEGY
EXPERIENCE LED
FINTECH
STRATEGIC RESEARCH
EXPERIENCE VISION
STAKEHOLDER MANAGEMENT
STAFF
How might we create a shared language around UX outcomes that connects teams, leadership, and users?
How might we create a shared language around UX outcomes that connects teams, leadership, and users?
How might we create a shared language around UX outcomes that connects teams, leadership, and users?
How might we reduce friction at critical drop-off moments in the user journey?
How might we reduce friction at critical drop-off moments in the user journey?
How might we reduce friction at critical drop-off moments in the user journey?
How might we connect improved user experiences directly to revenue-generating behaviors?
How might we connect improved user experiences directly to revenue-generating behaviors?
How might we connect improved user experiences directly to revenue-generating behaviors?
How might we use measurable UX outcomes to demonstrate operational savings?
How might we use measurable UX outcomes to demonstrate operational savings?
How might we use measurable UX outcomes to demonstrate operational savings?
How might we connect UX outcomes with strategy so experience guides business direction?
How might we connect UX outcomes with strategy so experience guides business direction?
How might we connect UX outcomes with strategy so experience guides business direction?
How might we simplify complex interactions to make the core experience effortless?
How might we simplify complex interactions to make the core experience effortless?
How might we simplify complex interactions to make the core experience effortless?
Leverage research to lead, scale, and create the right conditions for design teams to enhance user experiences. Use research-driven insights to shape saving and investing journeys that engage users and help them achieve their financial goals.
Leverage research to lead, scale, and create the right conditions for design teams to enhance user experiences. Use research-driven insights to shape saving and investing journeys that engage users and help them achieve their financial goals.
Leverage research to lead, scale, and create the right conditions for design teams to enhance user experiences. Use research-driven insights to shape saving and investing journeys that engage users and help them achieve their financial goals.
Continuously uncover and reduce user pain points while shaping a seamless, scalable experience that supports new capabilities and delivers on desired UX outcomes.
Continuously uncover and reduce user pain points while shaping a seamless, scalable experience that supports new capabilities and delivers on desired UX outcomes.
Continuously uncover and reduce user pain points while shaping a seamless, scalable experience that supports new capabilities and delivers on desired UX outcomes.
Establish more effective ways of collaborating with peers and stakeholders to identify and deliver user value that drives business outcomes like higher retention and revenue growth.
Establish more effective ways of collaborating with peers and stakeholders to identify and deliver user value that drives business outcomes like higher retention and revenue growth.
Establish more effective ways of collaborating with peers and stakeholders to identify and deliver user value that drives business outcomes like higher retention and revenue growth.
By aligning UX with executive priorities, we work toward measurable outcomes that help the organization reduce costs and increase revenue — while enabling all teams to work toward shared goals that also improve user experiences.
By aligning UX with executive priorities, we work toward measurable outcomes that help the organization reduce costs and increase revenue — while enabling all teams to work toward shared goals that also improve user experiences.
By aligning UX with executive priorities, we work toward measurable outcomes that help the organization reduce costs and increase revenue — while enabling all teams to work toward shared goals that also improve user experiences.
By embedding continuous research, I shifted the mindset from focusing only on delivery (build it right) to spending more time understanding the current experience — enabling better decisions from the start and accelerating the organization’s maturity into an experience-led company.
By embedding continuous research, I shifted the mindset from focusing only on delivery (build it right) to spending more time understanding the current experience — enabling better decisions from the start and accelerating the organization’s maturity into an experience-led company.
By embedding continuous research, I shifted the mindset from focusing only on delivery (build it right) to spending more time understanding the current experience — enabling better decisions from the start and accelerating the organization’s maturity into an experience-led company.
I influenced priorities to target the core product’s experience debt, resolving key issues and unlocking opportunities that advanced business objectives.
I influenced priorities to target the core product’s experience debt, resolving key issues and unlocking opportunities that advanced business objectives.
I influenced priorities to target the core product’s experience debt, resolving key issues and unlocking opportunities that advanced business objectives.
By reducing the number of initiatives and refocusing on the core product’s experience debt, I helped the organization tackle its most critical problems and opportunities — advancing both user experience and business objectives.
By reducing the number of initiatives and refocusing on the core product’s experience debt, I helped the organization tackle its most critical problems and opportunities — advancing both user experience and business objectives.
By reducing the number of initiatives and refocusing on the core product’s experience debt, I helped the organization tackle its most critical problems and opportunities — advancing both user experience and business objectives.
Take a look at the work from Zettle by PayPal
Take a look at the work from Zettle by PayPal
Take a look at the work from Zettle by PayPal